Digital Marketing IT Support Specialist

hace 1 semana


Madrid, Madrid, España Sagan A tiempo completo

Company Overview: Sagan is a pioneering membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.
We provide a world of career possibilities with Sagan.

Position Overview: We are seeking an IT Support Specialist for Digital Marketing to provide real-time assistance to students via Zoom during office hours. This role is essential in ensuring students receive the support they need to overcome technical challenges while building and managing their online stores.

Key Responsibilities:

  • Host office hours via Zoom from Tuesday to Saturday, 11 AM - 7 PM EST, where students can drop in and receive support.
  • Assist students with Shopify setup and configuration, including store settings, domain purchasing and troubleshooting, policy creation and activation, shipping profile setup and troubleshooting, payment gateway configuration and troubleshooting, product creation and integration, collections, tags, and discounts setup and troubleshooting, website theme uploads, customizations, and navigation setup.
  • Provide guidance on app integration and troubleshooting, including Facebook/Instagram setup, pixel troubleshooting, and ad account assistance, DSers setup and integration, Shopify Collabs for partnerships and levels setup.
  • Troubleshoot technical issues related to Shopify, Facebook ads, and other integrations.
  • D deliver excellent customer service by providing clear, concise, and actionable solutions to our students' problems.

Required Skills and Qualifications:

  • Expert-level proficiency in Shopify (including settings, themes, navigation, and app integrations).
  • Strong knowledge of Facebook pixel setup, troubleshooting, and ad account management.
  • Familiarity with tools like DSers and Shopify Collabs for product and partnership management.
  • Outstanding problem-solving skills with the ability to troubleshoot a variety of technical issues.
  • Excellent communication skills in English, both written and verbal.
  • Ability to work independently and maintain a professional and welcoming demeanor in Zoom sessions.
  • Patience and empathy to assist individuals of varying technical skill levels.
  • Previous experience as a technical support assistant or similar role in e-commerce.

Estimated Salary Range: Up to $1500 USD per month.

Benefits:

  • This is an independent contractor position.


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