Luxury Customer Care Specialist for US Market
hace 3 días
About Mytheresa
Mytheresa is a leading global digital luxury shopping platform. Our unique digital experience focuses on high-end luxury shoppers, exclusive product and content offerings, advanced technology, and exceptional service operations.
Job Description
We are seeking a Luxury Customer Care Specialist to join our team in Barcelona. This role involves providing excellent customer support for our international premium clients in the US market. Key responsibilities include:
- Offering advisory and support services for order processes
- Answering customer requests via phone calls and emails
- Providing top-notch customer service based on an in-depth understanding of e-commerce business
- Continuously improving internal processes
- Collaborating with cross-functional teams to resolve product/customer-related issues
Requirements
To be successful in this role, you will need:
- Excellent verbal and written knowledge of US English at a native level; additional languages are an asset
- Previous experience in customer care or a related field
- Conscientiousness when handling customer data
- Flexibility and ability to work under pressure, with strong teamwork skills
- Proactive approach, good organizational skills, and time management
- Basic computer skills, including Microsoft Office, and experience with ticketing systems (desired)
Benefits
We offer a comprehensive benefits package, including:
- Up to 32 days of annual leave, depending on length of service
- Mobile office and mobile office abroad options (dependent on job requirements)
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