Luxury Customer Care Specialist for US Market

hace 3 días


La Laguna, Santa Cruz de Tenerife, España Mytheresa A tiempo completo

About Mytheresa
Mytheresa is a leading global digital luxury shopping platform. Our unique digital experience focuses on high-end luxury shoppers, exclusive product and content offerings, advanced technology, and exceptional service operations.

Job Description
We are seeking a Luxury Customer Care Specialist to join our team in Barcelona. This role involves providing excellent customer support for our international premium clients in the US market. Key responsibilities include:

  • Offering advisory and support services for order processes
  • Answering customer requests via phone calls and emails
  • Providing top-notch customer service based on an in-depth understanding of e-commerce business
  • Continuously improving internal processes
  • Collaborating with cross-functional teams to resolve product/customer-related issues

Requirements
To be successful in this role, you will need:

  • Excellent verbal and written knowledge of US English at a native level; additional languages are an asset
  • Previous experience in customer care or a related field
  • Conscientiousness when handling customer data
  • Flexibility and ability to work under pressure, with strong teamwork skills
  • Proactive approach, good organizational skills, and time management
  • Basic computer skills, including Microsoft Office, and experience with ticketing systems (desired)

Benefits
We offer a comprehensive benefits package, including:

  • Up to 32 days of annual leave, depending on length of service
  • Mobile office and mobile office abroad options (dependent on job requirements)


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