Language Learning Engagement Expert

hace 2 semanas


Madrid, Madrid, España Busuu A tiempo completo

About Us

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At Busuu, we empower people through languages. As one of the top EdTech companies in the world, we make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

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What We're Looking For

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We're seeking a skilled Customer Engagement Manager to lead and deliver outstanding onboarding and engagement experience for one of our largest partners in the US market.

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Your Key Responsibilities

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  • Success Planning: Run sessions and webinars with end users to uncover their short and long-term objectives and follow up with learning recommendations, showcasing the value of Busuu courses and services at every interaction.">
  • Client Onboarding: Support new students via personalized emails, SMS, or calls as they begin to learn with Busuu for the first time; ensuring they have the highest engagement from the first 30 days.">
  • Tracking Engagement Health: Monitor monthly student cohorts against agreed engagement KPIs to identify churn risk and work proactively to develop strategies that eliminate that risk.">
  • Building Usage and Awareness of Busuu: Ensure that Busuu impacts students' objectives by offering interactive training, programme support, and proactive guidance to finish their courses.">
  • Securing Re-enrollments: Analyze student surveys to assess re-enrollment projections, secure engagement in the last 30 days before graduation.">
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The Ideal Candidate

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We're looking for an entrepreneurial, solutions-focused individual who puts clients' and students' needs at the core of business. You should have:

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  • 2+ years of experience in a customer engagement/client support role within an educational business or SaaS environment.">
  • Experience in the US market.">
  • English and Spanish fluency.">
  • Strong written and verbal communications skills and ability to influence across levels and organisational boundaries.">
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Bonus Skills & Experience

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Additional language skills are a plus. Experience in the ed-tech industry, with students or in customer service, is also beneficial. If you love Excel spreadsheets, you'll fit right in

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Our Benefits Package

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At Busuu, we want to ensure that you have access to some great benefits, including:

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  • A centrally located office with free breakfast, plenty of snacks, and fresh fruit.">
  • Two free lunches per week at our office that you can choose from a wide selection of restaurants in the area.">
  • A private health insurance scheme.">
  • A personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers.">
  • Flexible working hours and a hybrid model of working.">
  • Enhanced maternity and paternity leave.">
  • Lots of social activities for you to join, such as team lunches, Thursday socials, quarterly team events, and company events.">
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How We Hire

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We aim to have a simple and speedy hiring process. Here's what you can expect:

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  • CV application review: We'll review it as quickly as possible.">
  • Let's chat: A quick chat with our team about your experience and the role.">
  • Interview: With the Hiring Manager.">
  • Case Study: At-home case study to show off your skills.">
  • Interview: To review the task and speak with other colleagues in the team.">
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About Our Company Culture

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We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely.

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Estimated Salary: £45,000 - £55,000 per year, depending on experience.



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