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Project Management Leader
hace 2 meses
About MongoDB
MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
Our Mission
We exist to support the development of our customers' vision, accelerate customers' time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.
Job Summary
We are seeking a seasoned Project Management Leader to join our MongoDB Professional Services team. As a key member of our team, you will be responsible for the successful execution of our project portfolio, focusing on customer success and MongoDB growth. You will lead a geographically distributed project delivery team, building ever-improving professional services professionals.
Key Responsibilities
- Lead the successful execution of the territory project portfolio with a focus on customer success and MongoDB growth.
- Develop and grow a high-performance team of project associates responsible for delivery management.
- Collaborate with other functions across the company to contribute to global Professional Services business strategies, development, and execution.
- Maintain excellent customer satisfaction (CSAT) ratings.
- Aggressively maintain a robust recruiting pipeline, attracting top-quality talent in the industry to support excellence and rapid growth.
- Continuously cultivate the breadth and depth of our MongoDB values.
- Contribute to the growth and evolution of the capability of MongoDB Professional Services.
- Responsible for accelerating consumption of the project backlog.
- Continuously review existing processes, identify inefficiencies, and make required improvements.
Requirements
- 10+ years of relevant professional experience in project and/or delivery management; university degree preferred.
- Successful track record leading, managing, and growing a team.
- Extensive experience in collaborating with business owners to determine needs for addressing their growth and potential.
- Demonstrated ability to manage delivery escalations, focused on increasing customer and internal stakeholder satisfaction.
- Considerable experience with relationship building with internal and external stakeholders.
- Excellent analytical skills with an appreciation for rigor and objectivity.
- Familiarity with enterprise-scale customers, project management methodologies, and deployment/operational considerations.
- At ease operating in a dynamic, fast-growing team, able to be self-sufficient with a can-do attitude and ready to make yourself accountable.
