Spécialiste en Adoption Cloud Oracle

hace 4 semanas

Madrid, Madrid, España Oracle A tiempo completo
Présentation du Rôle

Le rôle de Gen-O / Cloud Adoption Manager est un poste clé au sein de l'équipe Cloud Assurance de GenO. Vous serez chargé de maximiser la satisfaction de nos clients en les aidant à bénéficier d'une prise en main rapide et d'une montée en puissance optimale de leurs projets, tout en supprimant les éventuels obstacles.

Compétences et Responsabilités
  • Améliorer l'utilisation et la consommation en créant une expérience client optimale tout au long du cycle de vie de l'adoption du cloud.
  • Assurer une activation du compte client rapide et fluide en dotant le client des connaissances nécessaires à une utilisation optimale.
  • Contrôler et revoir en permanence le plan d'adoption avec le client afin de garantir des progrès en fonction de ses attentes.
  • Supprimer les barrières, assurer la progression et la résolution rapide des tickets au support en engageant les équipes concernées et en défendant les intérêts du client.
  • Surveiller de manière proactive l'environnement du client, évaluer les risques et élaborer un plan de résolution.
  • Stimuler l'intérêt du client en partageant des informations pertinentes et en facilitant sa mise en relation avec des activités adaptées.
  • Mobiliser l'écosystème Cloud Oracle afin de convenir d'activités et / ou de livrables sur-mesure.
  • Détecter et remonter les nouvelles opportunités commerciales.
  • Agir en tant que porte-parole du client au regard des fonctionnalités et des évolutions produits.
Compétences Requises
  • Passionné(e) par la technologie et l'expérience client.
  • 0 à 2 ans d'expérience professionnelle (un rôle en contact direct avec la clientèle est un plus).
  • Modules pertinents dans votre diplôme et / ou expérience professionnelle : commerce, technologie de l'information,...
  • Personne énergique et sociable mettant le client au centre de ses préoccupations, cherchant constamment à anticiper les besoins clients en offrant conseils, formation ou méthodologie.
  • Capacités d'écoute et de coordination.
  • Aptitude à résoudre les problèmes, solides compétences en matière de planification de tâches et de délégation.
  • Capacité en gestion de projet.
  • Proactivité.
  • Capable de comprendre les exigences métiers des clients et leur définition du succès.
  • Capable de positionner Oracle en tant que partenaire apportant de la valeur et de comprendre les enjeux commerciaux.

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