Quality Assurance Specialist

hace 6 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Empresa Reconocida A tiempo completo

About the Role:

We are seeking a highly skilled Quality Assurance Specialist to join our team at Empresa Reconocida. As a Quality Assurance Specialist, you will be responsible for maintaining and improving quality within our TUI Hotels and destinations.

Key Responsibilities:

  • Analyze relevant reports and information sources to base any actions on actual data.
  • Support destination teams and hotel partners by providing your analysis and plan improvements accordingly.
  • Be fully informed of the qualitative development in destination and our strategy to support implementation.
  • Provide genuinely helpful service in response to a variety of supplier & TUI colleague questions.
  • Provide additional support to our guest-facing and back-office teams as and when required.
  • Daily contact with suppliers & colleagues in destination to eliminate reoccurring issues by solving the root cause.

About You:

We are looking for a genuinely helpful, flexible, professional, and mature personality with strong negotiation & organizational skills - able to communicate with international suppliers & TUI colleagues. You should be a data lead, comfortable with reporting, forecasting and turning data output to real action. A collaborative team player displaying the TUI values & behaviors required. You should be willing to be 'out and about' on a daily basis - this position is not office-based.

Requirements:

  • Fluent in English and Spanish and able to drive - other languages like German, Dutch or French will be an advantage.

About Our Offer:

Your Salary and benefits are standard at Empresa Reconocida. Where required - background check processing and costs are covered. Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. Get involved with charity and sustainability initiatives like the TUI Care Foundation. Local permanent contract offered. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us, simply visit Our DNA.



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