Airport Operations Manager
hace 3 semanas
The Opportunity
We are seeking an experienced Airport Operations Manager to join our Travel Retail Europe Field team in Madrid. As a key partner to the Field Supervisor, your goal is to drive business growth and implement airport strategy.
Key Responsibilities
Act as a strategic partner to the Field Supervisor to drive business growth at the airport
Represent Puig values and act according to Puig's ethical code
Provide feedback on performance, competition activities, and opportunities for improvement
Build strong relationships with airport stakeholders, including recruitment agencies and local partners
Develop a deep understanding of the local market and provide business intelligence to the Field Supervisor
Train and coach the sales team on brand and product knowledge, sales techniques, and customer service
Lead by example and demonstrate key sales techniques when necessary
Build high-performing teams by attracting, onboarding, and developing staff
Communicate clear targets to the team and monitor progress
Manage rosters and shifts to optimize sell-through investment
Report on employee lifecycle matters, including sick leaves
Ensure motivated teams through training opportunities, incentives, and proposals for implementation
Assess staff performance and participate in appraisals
Ensure retail excellence and daily operations, including assortment tracking, visual merchandising, and prices reporting
Estimated Salary: €45,000 - €60,000 per year
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