Airport Operations Manager

hace 3 semanas


Madrid, Madrid, España Puig A tiempo completo

The Opportunity

We are seeking an experienced Airport Operations Manager to join our Travel Retail Europe Field team in Madrid. As a key partner to the Field Supervisor, your goal is to drive business growth and implement airport strategy.

Key Responsibilities

Act as a strategic partner to the Field Supervisor to drive business growth at the airport

Represent Puig values and act according to Puig's ethical code

Provide feedback on performance, competition activities, and opportunities for improvement

Build strong relationships with airport stakeholders, including recruitment agencies and local partners

Develop a deep understanding of the local market and provide business intelligence to the Field Supervisor

Train and coach the sales team on brand and product knowledge, sales techniques, and customer service

Lead by example and demonstrate key sales techniques when necessary

Build high-performing teams by attracting, onboarding, and developing staff

Communicate clear targets to the team and monitor progress

Manage rosters and shifts to optimize sell-through investment

Report on employee lifecycle matters, including sick leaves

Ensure motivated teams through training opportunities, incentives, and proposals for implementation

Assess staff performance and participate in appraisals

Ensure retail excellence and daily operations, including assortment tracking, visual merchandising, and prices reporting

Estimated Salary: €45,000 - €60,000 per year



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