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Service Reliability Engineering Team Leader
hace 1 mes
We are seeking a highly skilled and experienced Service Reliability Engineering Team Leader to join our Managed Platform Services (MSS) tribe in Seville, Spain. As a key member of our team, you will be responsible for leading a distributed team of Service Reliability engineers, ensuring the highest level of service quality and performance 24/7.
Key Responsibilities:- Lead a team of Service Reliability engineers, monitoring their performance and taking proactive action to guarantee continuous improvement in the team's ways of working and efficiency.
- Ensure 24/7 on-call readiness of the team to respond to escalated incidents.
- Take an active part in defining and adopting global and internal reliability targets.
- Implement and maintain the practice of continuous monitoring of internal and production environments to meet global and internal SLOs.
- Implement and maintain the practice of instant proactive and reactive response to production incidents.
- Define, follow, and share Troubleshooting protocols and post-incident debrief routines.
- Create and maintain field-facing knowledge base and documentation, and provide trainings to relevant Service teams when required.
- Outstanding leadership, communication, and interpersonal skills.
- Excellent strategic thinking and problem-solving skills.
- Ability to simultaneously manage multiple priorities and projects in a fast-paced environment.
- Strong customer focus and attention to detail.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT operations, with at least 2 years in a team leadership role.
- Technical proficiency and knowledge of IT infrastructure, networks, systems, cloud providers, and virtualization.
- Strong troubleshooting & debugging skills.
Sportradar is an Equal Opportunity Employer. We are committed to encouraging diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences.
