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Central Support Agent for European Activity
hace 2 meses
About the Role
Veepee, a leading digital commerce company, is seeking a skilled Central Support Agent to join its European team. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our marketplace channel.
Key Responsibilities
- Provide timely and effective support to marketplace teams and connected sellers through FreshDesk, our internal ticketing system.
- Communicate issues and bugs to relevant marketplace teams and collaborate with product owners to resolve challenges.
- Develop and manage reports and analysis to optimize support processes.
Requirements
- 2+ years of experience in technical support, preferably in a marketplace or API environment.
- Proficiency in MS Office, including Excel, and web tools.
- Strong understanding of database concepts and IT capabilities.
- Detailed knowledge of marketplace flows and processes.
- Excellent communication, organizational, and problem-solving skills.
- Fluency in English and French, with Italian and/or Spanish a plus.
What We Offer
- Variable bonus structure.
- Flexible teleworking options up to 2 days a week.
- Online training and development opportunities.
- Health insurance available from the 3rd month of employment.
Our Commitment to Diversity and Inclusion
Veepee is an equal opportunities employer, committed to reviewing all applications on an equal basis. We strive to create an inclusive work environment where everyone can thrive.
