Senior Oracle EBS Apps Database Administrator
hace 1 semana
We are seeking a highly skilled Database Support Specialist to join our Oracle EBS Apps team. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Your focus will be on resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
You will be a primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a CSS Apps DBA, you will be expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex, often previously unknown, critical customer issues.
You will perform assigned duties with a high level of autonomy and report to management on customer status and technical matters on a regular basis.
You will work with very limited guidance from management and be a creative engineer who loves a challenge.
You will solve complex puzzles and have a passion for innovation in tech.
We want you to be part of our team at Oracle, a technology leader that's changing how the world does business.
Our Customer Success Services (CSS) team supports over 6,000 companies around the world.
You will join a team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.
Key Responsibilities:
- Perform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfaces.
- Meet service level agreements for production support response and resolution.
- Experience with Oracle EBS Apps cloning, upgrades, implementation, and maintenance (versions 11i, 12.1, 12.2).
- Experience with Oracle EBS Apps installation, implementation (versions 11i, 12.1, 12.2).
- Manage EBS instances on the Oracle Cloud Infrastructure.
- Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity, and security.
- Ensure data backup, recovery policies, database security, and production support.
- Implement and test disaster recovery plans.
- Follow documentation, software development methodology, version control, and testing, and migration standards.
- Creation, update, and resolution of Oracle service requests (SRs).
- Ability to manage time across multiple, simultaneous projects.
- Demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independently.
Required Qualifications:
- Analyze performance issues in the application, concurrent manager, and database tiers of E-Business Suite installations.
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