Food and Beverage Server

hace 4 semanas


Cádiz, Cádiz, España Accor Hotels A tiempo completo

Job Summary

We are seeking a skilled Food and Beverage Server to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable dining experience for our guests.

Key Responsibilities

  • Ensure correct grooming standards are followed at all times.
  • Exceed guest satisfaction by knowing preferences and updating profiles.
  • Maintain detailed knowledge of the restaurant menu & daily specials at all times.
  • Be familiar with the beverage service including glasses used and appropriate garnishes.
  • Follow up on restaurant's financial, LQA, TrustYou, and Forbes targets on a daily basis.
  • Anticipate and service guests' requirements at all times.
  • Follow up daily financial targets of area/division.
  • Use opening and closing checklist to ensure smooth opening and closing of the venue.
  • Ensure service stations are constantly cleared and re-stocked during service.
  • Serve and clear food and beverage items in an unobtrusive and professional manner.
  • Present menus in a proactive manner.
  • Feel empowered and accountable within the workplace.
  • Keep manager on duty updated of any guest feedback so they can update the Glitch Report.
  • Maintain the HACCP & FIFO standards as required by the regional governing body.
  • Follow Hotel Evacuation Policy in case of an emergency.
  • Attend all necessary briefings and training sessions as instructed by the Manager.
  • Handle financial procedures according to guidelines set by the finance department.
  • Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs.

Requirements

  • Flexible work hours.
  • Ability to remain calm and professional with difficult customers.
  • Excellent interpersonal skills.
  • English speaking; a second language and Japanese speaking will be an advantage.
  • Positive attitude and well spoken.
  • Displays initiative.
  • Team creator.
  • Customer / people oriented.

About Us

Accor Hotels is a global hospitality company that offers a range of career opportunities in the hotel industry. We are committed to diversity and inclusion, and we offer a range of benefits to our employees, including employee meals while on shift, laundry, and yearly anniversary stay.


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