Food and Beverage Server
hace 4 semanas
Job Summary
We are seeking a skilled Food and Beverage Server to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable dining experience for our guests.
Key Responsibilities
- Ensure correct grooming standards are followed at all times.
- Exceed guest satisfaction by knowing preferences and updating profiles.
- Maintain detailed knowledge of the restaurant menu & daily specials at all times.
- Be familiar with the beverage service including glasses used and appropriate garnishes.
- Follow up on restaurant's financial, LQA, TrustYou, and Forbes targets on a daily basis.
- Anticipate and service guests' requirements at all times.
- Follow up daily financial targets of area/division.
- Use opening and closing checklist to ensure smooth opening and closing of the venue.
- Ensure service stations are constantly cleared and re-stocked during service.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Present menus in a proactive manner.
- Feel empowered and accountable within the workplace.
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report.
- Maintain the HACCP & FIFO standards as required by the regional governing body.
- Follow Hotel Evacuation Policy in case of an emergency.
- Attend all necessary briefings and training sessions as instructed by the Manager.
- Handle financial procedures according to guidelines set by the finance department.
- Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs.
Requirements
- Flexible work hours.
- Ability to remain calm and professional with difficult customers.
- Excellent interpersonal skills.
- English speaking; a second language and Japanese speaking will be an advantage.
- Positive attitude and well spoken.
- Displays initiative.
- Team creator.
- Customer / people oriented.
About Us
Accor Hotels is a global hospitality company that offers a range of career opportunities in the hotel industry. We are committed to diversity and inclusion, and we offer a range of benefits to our employees, including employee meals while on shift, laundry, and yearly anniversary stay.
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