Technical Ambassador for Enterprise Solutions
hace 4 días
Company Overview
At Board International, we empower leading brands to optimize their financial and operational planning with innovative technology. Our solutions transform complex data into actionable insights, driving growth and profitability for thousands of enterprises worldwide.
Salary
We offer a competitive salary of $80,000 - $110,000 per annum, commensurate with experience, plus additional benefits.
Job Description
As a Product Support Specialist (L3), you will be the primary technical point of contact for our customers and business partners, providing expert guidance and support to ensure their success using the Board Platform. You will acquire deep knowledge of the platform and deliver value to our customers through proactive problem-solving and root cause analysis.
Key Responsibilities:
- Investigate complex incidents and issues raised by Board users, working closely with cross-functional teams to resolve them efficiently.
- Communicate progress and statuses of investigations and fixes to stakeholders, ensuring transparency and timely resolution.
- Research and document issues as Knowledge Base articles, enhancing the platform's documentation and supporting future users.
- Collaborate with various Board teams, including Software Development, Professional Services, and Sales Consultants, to resolve highly complex technical issues related to solution deployment.
- Meet Board's Premium Support obligations to customers, ensuring adherence to service level agreements.
Requirements
- Bachelor's or Master's degree in Management Information Systems, Computer Science, Mathematics, or a relevant field.
- First experience with SaaS and Enterprise Performance Management software is preferred.
- Excellent written and verbal communication skills, with very good English knowledge and German knowledge a plus.
- Ability to work against tight deadlines, strong critical thinking, decision-making, problem-solving, and attention to detail skills.
- Quick learner with the ability to understand and learn complex systems, communicating effectively with different stakeholders.
Benefits
Board International is an equal opportunity employer, committed to a diverse and inclusive workforce. We offer a dynamic environment, opportunities for growth, and a comprehensive compensation package.
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