Technical Support Specialist for E-commerce and Digital Marketing
hace 6 días
About the Role
We are seeking a skilled Technical Support Specialist to provide real-time assistance to students via Zoom during office hours. This role is essential in ensuring students receive the support they need to overcome technical challenges while building and managing their online stores.
Key Responsibilities:
- Host office hours via Zoom from Tuesday to Saturday, 11 AM - 7 PM EST, where students can drop in and receive support.
- Assist students with Shopify setup and configuration, including general store settings, domain purchasing and troubleshooting, policy creation and activation, shipping profile setup and troubleshooting, payment gateway configuration and troubleshooting, product creation and integration (e.g., DSers integration), collections, tags, and discounts setup and troubleshooting, website theme uploads, customizations, and navigation setup.
- Provide guidance on app integration and troubleshooting, including Facebook/Instagram setup, pixel troubleshooting, and ad account assistance, DSers setup and integration, Shopify Collabs for partnerships and levels setup.
- Troubleshoot technical issues related to Shopify, Facebook ads, and other integrations.
- Deliver excellent customer service by providing clear, concise, and actionable solutions to our students' problems.
Requirements
To be successful in this role, you should have expert-level proficiency in Shopify (including settings, themes, navigation, and app integrations), strong knowledge of Facebook pixel setup, troubleshooting, and ad account management, familiarity with tools like DSers and Shopify Collabs for product and partnership management, outstanding problem-solving skills with the ability to troubleshoot a variety of technical issues, excellent communication skills in English, both written and verbal, ability to work independently and maintain a professional and welcoming demeanor in Zoom sessions, patience and empathy to assist individuals of varying technical skill levels.
Salary Range: up to $1500 USD per month. As an independent contractor, you will have the flexibility to manage your own schedule and workload, allowing you to earn a competitive income based on your performance.
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