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Senior Director, CRM Customer Engagement Center and Digital Service Platforms Expert
hace 2 meses
About the Role
We're seeking a seasoned Senior Director Analyst with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team.
Key Responsibilities
- Conduct in-depth research and analysis on CRM Customer Engagement Center vendors, platforms, and markets.
- Develop and publish research reports, market predictions, vendor evaluations, and best practices for Gartner clients.
- Provide strategic advice and guidance to Customer Service and Support leaders, technology leaders, and vendors on CRM Customer Engagement Center capabilities, application, and market direction.
- Collaborate with clients to identify business and technology challenges and develop solutions to drive business outcomes.
- Stay up-to-date with industry trends, emerging technologies, and market developments to inform research and advisory services.
Requirements
- Proven expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies.
- Strong research and analytical skills, with the ability to distill complex information into actionable insights.
- Excellent written and verbal communication skills, with the ability to clearly articulate complex ideas to executive-level clients.
- Experience working with clients to identify business and technology challenges and develop solutions to drive business outcomes.
- Ability to work independently and as part of a team to achieve research and advisory goals.
What We Offer
Gartner offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Senior Director Analyst, you will have the opportunity to work with a talented team of researchers and analysts, and to contribute to the development of Gartner's research and advisory services.
