Strategic Data Analyst for Business Development
hace 3 días
About Us
At Teleperformance, we pride ourselves on providing exceptional customer experience management and contact centre business process outsourcing solutions. With a global presence in 88 countries, our company employs around 420,000 people who work in over 265 languages.
We are committed to creating a great work environment that inspires and motivates our employees. Our goal is to make them proud to be part of the Teleperformance team through job satisfaction and a positive work environment.
Teleperformance Spain, with more than 4,700 employees across 10 sites (certified with Great Place to Work, AENOR and Top Employer), is seeking a Strategic Data Analyst for Business Development.
Key Responsibilities:
- Collaborate with internal colleagues to understand departmental needs and organisational requirements;
- Work with external stakeholders to investigate feedback and improve service/product provision;
- Analyse data to identify opportunities for strategic and operational improvements;
- Communicate recommendations to various departments and address concerns;
- Presentation and written documentation of findings;
- Support staff in implementing changes and resolving issues;
- Evaluate change impact and oversee reporting.
Requirements:
- IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst;
- Knowledge of SQL (Python is a plus);
- Financial Analysis experience is desirable;
- Advanced knowledge of IT office tools (Google Sheets desirable);
- C1 Level of English;
- Excellent analytical and communication skills;
- Working experience in KPI monitoring;
- Ability to work under pressure and manage multiple projects.
What We Offer:
- A full-time position with 39 hours per week;
- A competitive salary of €26,000 gross yearly;
- A Hybrid working model in Barcelona;
- A Permanent Contract;
- A Referral Program: Bring a Friend and receive a Referral fee (up to).
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