Strategic Data Analyst for Business Development

hace 3 días


Barcelona, Barcelona, España Teleperformance A tiempo completo

About Us
At Teleperformance, we pride ourselves on providing exceptional customer experience management and contact centre business process outsourcing solutions. With a global presence in 88 countries, our company employs around 420,000 people who work in over 265 languages.

We are committed to creating a great work environment that inspires and motivates our employees. Our goal is to make them proud to be part of the Teleperformance team through job satisfaction and a positive work environment.

Teleperformance Spain, with more than 4,700 employees across 10 sites (certified with Great Place to Work, AENOR and Top Employer), is seeking a Strategic Data Analyst for Business Development.

Job Description

Key Responsibilities:

  • Collaborate with internal colleagues to understand departmental needs and organisational requirements;
  • Work with external stakeholders to investigate feedback and improve service/product provision;
  • Analyse data to identify opportunities for strategic and operational improvements;
  • Communicate recommendations to various departments and address concerns;
  • Presentation and written documentation of findings;
  • Support staff in implementing changes and resolving issues;
  • Evaluate change impact and oversee reporting.

Requirements:

  • IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst;
  • Knowledge of SQL (Python is a plus);
  • Financial Analysis experience is desirable;
  • Advanced knowledge of IT office tools (Google Sheets desirable);
  • C1 Level of English;
  • Excellent analytical and communication skills;
  • Working experience in KPI monitoring;
  • Ability to work under pressure and manage multiple projects.

What We Offer:

  • A full-time position with 39 hours per week;
  • A competitive salary of €26,000 gross yearly;
  • A Hybrid working model in Barcelona;
  • A Permanent Contract;
  • A Referral Program: Bring a Friend and receive a Referral fee (up to).


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