Financial Services Industry Expert
hace 4 semanas
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era.
We're unique too. Established to find a better way for the global financial community to move value – a reliable, safe, and secure approach that the community can trust, completely.
Our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast.
As a Customer Success Manager (CSM), you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.
Your efforts will directly contribute to helping customers achieve their desired outcomes and foster ongoing active usage.
Key Responsibilities:
- Customer facing: The role focuses on proactive customer engagement to ensure customers maximize value from our products and services
- Data-driven Engagement: Using data insights, responsible for analyzing customer data, developing engagement strategies, and working directly with customers to create success plans
- Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level
- Customer Success Plans: The CSM will collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management
- Collaboration: The job involves collaborating with various internal teams (product, business development, and CX) to ensure continuous improvement in customer experience
- Content Development: Creating training materials, playbooks, and guides under supervision
Requirements:
- Excellent communication, relationship-building, open mind to learn and analytical skills
- The ability to juggle multiple priorities is also critical and ever learning
- Prior experience in customer success roles, professional services, customer services, knowledge of our products, and familiarity with APIs are considered advantageous
Cultural Fit:
Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.
We value diversity and believe in creating an inclusive environment where everyone's voice is heard and respected.
What we offer:
- We put you in control of your career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.
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