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Customer Service Representative

hace 2 meses

Benalmádena, Málaga, España Webhelp Spain A tiempo completo
Werken bij Webhelp Spain

Ben jij een gepassioneerde probleemoplosser die graag anderen helpt? Ben je sterk aan de telefoon en handig met computerprogramma's?

Als Klantenservice Medewerker bij Webhelp Spain zul je:

  • Klanten helpen via telefoon, Live Chat en e-mail met vragen over bestellingen
  • Telefoontjes van winkels afhandelen en deze correct registreren in ons ticketsysteem
  • Altijd streven naar een top klantenservice
  • Werken volgens de voorgeschreven procedures binnen het project
  • Eventueel doorgroeien naar het Social Media of Dedicated Service Team
  • Samenwerken met andere teamplayers en effectief communiceren via verschillende kanalen
  • Gestelde targets behalen

Wat breng je mee?

  • Je spreekt en schrijft vloeiend Nederlands en Engels en kunt een opleiding in het Engels volgen
  • Je bent punctueel en betrouwbaar
  • Je hebt ervaring met computers en CRM-systemen en kunt hier gelijktijdig mee werken
  • Je bent proactief in het ontwikkelen van je kennis van onze diensten, procedures en producten
  • Je bent klantvriendelijk, geduldig en kunt ontevreden klanten professioneel en positief helpen
  • Je staat open voor een bruisende werkomgeving

Wat bieden wij?

  • Competitief salaris van €17.500 bruto per jaar, plus tot €1.800 bruto per jaar aan bonussen
  • Betaalde opleiding en vakantie (4 weken + 4 losse dagen per kalenderjaar)
  • Volledig Spaans contract vanaf dag één
  • Een modern, ruim en open kantoor in het zonnige Benalmádena-Málaga
  • Wisselende werktijden: maandag tot vrijdag shifts tussen 08:00 en 18:00, op zaterdag van 09:00 tot 17:00 (minstens twee vrije weekenden per maand)
  • Mogelijkheden voor verdere professionele ontwikkeling en groei

Ben jij klaar voor een (nieuwe) start in een zonnige omgeving? Stuur vandaag nog je CV op en word een deel van ons enthousiaste team