Team Leader

hace 2 semanas

Madrid Centro, Madrid, España Reconocida empresa A tiempo completo
Job Title: Team Manager

We are seeking a highly motivated and results-driven Team Manager to join our team at Reconocida empresa. As a key member of our sales team, you will be responsible for creating an exceptional customer experience and driving sales growth.

Key Responsibilities:
  • Client Centric Activities: Ensure excellent client journey standards by providing exceptional customer service and coaching team members to do the same.
  • Coach team to exploit every chance to connect and convert, retain first-timers, and reactivate lost clients.
  • Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
  • Ensure the proper execution of CRM activities for the achievement of retention, upgrading, and prospects conversion targets.
  • Ensure continuous progress on performance KPIs as assigned.
  • Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership.
  • Listen and consider feedback from customers by highlighting all relevant information to Store Manager and HQ.
  • Assist sales Staff or personally manage VIP and Top Spender Clients.
  • Manage all delicate situations regarding sales activities or after-sales (boutique returns, end-of-season, customer returns, repairs, complaints).
Team Coaching:
  • Build the best team through talent recruitment and retention, ensuring career development and succession plans.
  • Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.
  • Continuously focus sales associates from transactions to relationship building emphasizing: sales, proactive engagement, conversation and emotional closeness, belonging to the company and believing in the brand story and mission, boosting distant sales engagement, upskill digitally sales Staff on digital clienteling tool, empathy, and next-level consultative techniques.
  • Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback.
  • Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards.
  • Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards.
  • Ensure the appropriate onboarding of new hires.
  • Liaise with Store Manager/Director and other Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates and schedule shifts.
  • Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution.
  • Ensure regular and effective cascading of company contents through morning briefings, product and CRM trainings, engaging animation of the store board, delegating when necessary.
Product Handling:
  • Perform the role in line with the policies and guidelines set by the Headquarter in terms of safety of both Personnel and products, store image, and operations.
  • Liaise with Stock Assistant/Stock Manager in order to guarantee stock provision and the proper mix.
  • Guarantee all the necessary measures for the safety of valuable products, materials, and furnishings in both sales floor and stockroom.
  • Guarantee end-of-season returns and product transfers.
  • Undertake regular stock checks as required and promptly transfer all information regarding stock to the team.
  • Promptly highlight to the Store Manager information and needs regarding all products of the department in order to prevent any problems.
Store Image:
  • Ensure visual criteria and verify guidelines execution in store.
  • Ensure order and cleaning of windows and internal display.
  • Liaise with the In-Store Visual to plan display fittings; verify and report visual criteria effectiveness in terms of sales.
KEY COMPETENCIES:
  • Capable of being an agent of change with an impeccable colleague team player approach.
  • Has effective management and coaching skills, is able to follow up on results, identify opportunities, motivate people to go beyond their comfort zone and go the extra mile.
  • Communicate transparently and effectively.
  • Very good understanding of performance KPIs and ability to implement action plans to improve them.
  • Has excellent product and storytelling knowledge.
  • Previous experience in the same role for almost 2 years.
  • Fluency in English.

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