Senior Associate
hace 5 días
About the Role
The Senior Client Solutions Associate role sits within our EMEA Corporate Markets team, based in a dynamic and sophisticated business environment. We have a prestigious and esteemed client base at leading Chemicals, Diversified Industrials, Technology, and Consumer companies across the EMEA region.
This is a key role within GLG, where you will be autonomously responsible for delivering projects to clients, building relationships with our council members and working with senior colleagues to maximise GLG's growth and impact. At GLG, you will have both the opportunity to progress quickly and to also work in a collaborative environment.
Key Responsibilities
- Learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow GLG's network
- Executing time-sensitive projects for GLG's clients working within a specialised team – split by either by industry, region or investment strategy
- Leveraging GLG's network to match Council Members with clients, based on the client's needs
- Daily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projects
- Maintaining accountability and responsibility for client projects and the overall client experience
- Enhancing your knowledge of your clients by building strong relationships with them
- Towards end of tenure, working with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
- Towards end of tenure, collaborating with GLG's Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
- Collaborating with senior team members to program virtual and live content events
- Preparation for and attendance of client meetings
Requirements
- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
- Excellent communication skills
- Demonstrable client services skills where you have owned relationships with clients
- Experience of working in a fast-paced environment
- Demonstrable commercial acumen
- Strong desire to work in a collaborative environment
- Bachelor's degree, or above
- 1-2 years of work experience in a client service-focused position post-graduation
- Full business proficiency in English and German; additional European languages are desirable but not essential for this role
Career Progression
12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members
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