Retail Operations Director

hace 5 días


Barcelona, Barcelona, España Nike A tiempo completo

Company Overview
Converse is a leading global footwear and apparel company that seeks talented individuals to join its team. Our culture thrives by embracing diversity, rewarding imagination, and pushing the boundaries of what can be achieved. We are committed to creating a workplace where every individual can grow, think, dream, and create.

About the Role
The Retail Operations Director will play a crucial role in driving sales growth, optimizing store performance, and ensuring customer satisfaction. This position requires strong leadership skills, excellent communication, and problem-solving abilities. As a key member of our retail team, you will have the opportunity to make a significant impact on our business.

Responsibilities
* Oversee profit and loss control, customer satisfaction, and shrinkage results* Drive and inspire the back-of-house team to process stock efficiently* Create an inviting environment in the store to guarantee a unique shopping experience for customers* Coordinate, support, and supervise a diverse team* Manage store budgets and operational processes to achieve sales goals* Optimize store positioning in the local market* Ensure adherence to CONVERSE standards and guidelines* Work collaboratively with various business partners from stores and headquarters

Benefits
We offer a competitive salary range $65,000 - $85,000 annually, based on experience, as well as a monthly bonus payment. Additionally, you will enjoy attractive employee discounts in the store and online shop, exciting development and career opportunities, regular sales and product training, and a dynamic and motivating working environment with flat hierarchies. You will also receive employee clothing and access to exclusive training content, making you a part of the CONVERSE team.

Requirements
To be successful in this role, you will need to possess 5 years or more of retail and/or leadership experience, fluency in Spanish and English (spoken and written), extensive experience in providing exceptional customer service, and the ability to collaborate with internal and external stakeholders. You should also be independent, solution-oriented, and have the talent to build, develop, and strengthen a strong team.


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