Customer Care and Fashion Expert

hace 6 días


Burgos, Burgos, España Mytheresa A tiempo completo
Job Description:

We are searching for a Customer Care & Fashion Advisor to support our Customer Care team in Barcelona.

Key Responsibilities:

  • You will be part of a team dedicated to supporting customers in the fast-growing US Market.
  • Provide advisory and support services for international premium clients concerning order processes.
  • Answer customer requests via phone calls and emails.
  • Offer exceptional customer service based on a deep understanding of e-commerce business.
  • Continuously improve internal processes.
  • Collaborate with cross-functional teams to troubleshoot product/customer-related issues.
  • The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the working hours will be Monday-Friday 3pm-12am CET.
Requirements:

To succeed in this role, you will need:

  • Excellent verbal and written knowledge of US English at native level.
  • A first experience in customer care or any other service-oriented industry.
  • Conscientiousness when dealing with customer data.
  • Flexibility and ability to work under pressure, capacity for teamwork.
  • Proactive, good organizational skills and time management.
  • Working computer skills required (MS Office).
  • Experience with ticketing systems is preferred.
What We Offer:

We offer:

  • A competitive salary of approximately €45,000 per year, depending on experience.
  • Up to 32 days of holiday, depending on the length of service, starting with 28 days.
  • Mobile office / Mobile office abroad (Job and position permitting).
  • Language & e-learning courses.
  • Staff discount.
  • Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets).
  • Discounted membership for selected sports platforms & gyms.
  • Private health insurance.
  • Individual support on mental health & well-being.

About Mytheresa:

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

We create a strong, diverse and inclusive team, valuing expertise and motivation over individual backgrounds. Mytheresa ensures a fast and equal hiring process.



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