Customer Service Representative

hace 1 mes


Madrid, Madrid, España Amex A tiempo completo

About the Role:

We're seeking a highly skilled Customer Service Professional to join our Global Premium Experience (GPX) Team at American Express. As a key member of our team, you'll be responsible for delivering exceptional customer experiences to our Premium Merchants, Multi-Currency, and Third-Party Partners across the globe.

Key Responsibilities:

  • Support the servicing needs of our Premium Merchant, Multi-Currency, and Third-Party Partner segments.
  • Provide proactive support to ensure a memorable servicing experience for our Merchants.
  • Collaborate with internal partners to resolve merchant and internal partner enquiries/issues.
  • Anticipate customer needs and take proactive steps to meet and resolve them.
  • Build and maintain a synergic relationship with different lines of businesses within American Express.
  • Proactively identify opportunities to drive improvements in customer experience and reduce recurring incidents.

Requirements:

  • Strong growth mindset with the ability to take ownership of your own career.
  • Fluency in English and German.
  • Excellent critical thinking, time management, and analytical skills.
  • Excellent verbal and written communication & relationship building skills.
  • Experience around creating and reporting process-related metrics.
  • High attention to detail with an agile problem-solving mindset.

About American Express:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, as well as flexible working models and generous paid parental leave policies.



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