Security Engineer for Amazon's Global Security Operations

hace 2 días

Madrid, Madrid, España Mygwork A tiempo completo
About the Role

Amazon Global Security Operations (GSO) is seeking a highly motivated and detail-oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group. This team is responsible for supporting Amazon's physical security system infrastructures, including access control, CCTV, visitor management, and incident management systems.

Key Responsibilities
  • Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
  • Responding to telephone, ticket, and email requests in a professional, efficient manner
  • Performing various programming and technical project/administrative related activities on the security systems
  • Following standard procedures for proper escalation of issues to the appropriate teams
  • Reviewing and recommending logical and technical design as defined by documented standards
  • Documenting knowledge in the form of knowledge base Wiki articles
  • Ability to work shifts that include holidays and weekends
  • Participating in an on-call rotation
About the Team

Security Integrations Group (SIG), a part of the Global Security Operations Technology (GSOTech) group, is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment, and project management aspects of these systems. SIG provides 24/7 customer support for physical security systems and provides 24x7 support via support engineering teams in AMER, APAC, and EMEA.

Requirements
  • Work a flexible schedule/shift/work area, including weekends and/or holidays
  • 2+ years of customer-facing IT role or physical security systems/infrastructure work experience
  • Experience scripting in Power Shell or other scripting languages
  • Bachelor's or Associate's degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc)

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