Thermo Fisher Scientific Field Service Engineer
hace 5 días
Company Overview: Thermo Fisher Scientific Inc. is a world-class leader in providing innovative solutions for laboratory customers. We are seeking an exceptional Field Service Engineer to join our team in Basque Country, Spain.
Salary: The estimated salary for this role is around $65,000 - $80,000 per annum, depending on experience.
Job Description: As a Field Service Engineer, you will play a crucial role in delivering high-quality service and support to our laboratory customers. Your key responsibilities will include:
- Installation and Maintenance: Installation, preventive maintenance, repair, and qualification of our (Phadia) instrumentation product portfolio.
- Training and Support: Provide effective support to our users both remotely and face-to-face within agreed timeframes, deliver basic, advanced, and refresher training courses to end-users on our range of instrumentation, and support the technical hotline when not attending customer sites.
- Instrument Planning: Plan and implement instrumentation, including installation, scheduled preventive maintenance, qualification, relocations, and hardware/software upgrades.
- Remote Support: Provide remote and on-site support for customers and colleagues outside of the local region, as required.
Required Skills and Qualifications:
- Product Knowledge: Maintain a high level of product knowledge on instruments and assays to enable customer success and share expertise with internal and external customers.
- Communication Skills: Develop strong communication skills to effectively interact with customers, sales teams, and internal stakeholders.
- Problem-Solving: Diagnose system failures using your knowledge, remote support tools, and log file analysis to determine the most effective resolution.
Benefits:
- Competitive Salary: Receive a competitive salary based on experience.
- Opportunities for Growth: Take advantage of opportunities for growth and professional development within the company.
- Collaborative Environment: Join a collaborative environment that values teamwork and innovation.
Others:
- Customer-Focused: Act as the 'voice of the customer' by providing feedback to global product teams on instrument reliability and quality.
- Quality Focus: Ensure compliance with quality and regulatory requirements as well as company policies at all times.
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