Customer Success Enterprise Manager

hace 4 días

Barcelona, Barcelona, España Docplanner A tiempo completo
Job Title: Customer Success Enterprise Manager

At Docplanner, we are seeking a highly skilled Customer Success Enterprise Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.

Key Responsibilities:
  • Lead and manage a team of 25+ employees, including 3 Team Leads, to ensure high performance and morale.
  • Act as Project Manager, leading local initiatives by coordinating with internal and external stakeholders, including operations, product teams, clinic managers, and other third parties.
  • Collaborate with the Head of CS to enhance team engagement and performance through effective management and motivational strategies.
  • Execute and monitor the global CS Enterprise strategy locally in Spain, setting SMART objectives, and ensuring all monthly targets are achieved.
  • Conduct thorough data analysis to understand customer behavior, identify churn risks, and uncover opportunities for MRR expansion.
  • Develop and implement strategies for upselling and cross-selling across all Docplanner products to maximize revenue from existing customers.
  • Create and maintain comprehensive reports and dashboards using Google Sheets to track key metrics and performance indicators.
  • Serve as an escalation point for critical or urgent customer issues, ensuring prompt and effective resolution.
  • Engage with Senior Management and various stakeholders to provide insights and recommendations based on data analysis.
  • Support the quarterly budgeting and forecasting process, focusing on headcount, Customer Success revenue, and churn management.
Qualifications:
  • Minimum of 3 years of experience in Customer Success; experience working in the field of Business Intelligence or related experience is a clear plus.
  • Proven experience in data analysis, with a strong focus on metrics related to Customer Churn and MRR Expansion.
  • Exceptional proficiency in Google Sheets, including advanced formulas, graphs, pivot tables, and data visualization.
  • Experience with CRM systems, indicators, and dashboard creation.
  • Proven experience in working with SaaS products and services.
  • Advanced English proficiency (C2 level) is required.
  • University degree is desirable.

  • Enterprise Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewWe are seeking a seasoned professional to lead our Customer Success team and drive business growth through strategic customer engagement and relationship-building. As an Enterprise Customer Success Manager, you will be responsible for managing a team of Customer Success Managers and developing customer outcomes across a selected group of...

  • Enterprise Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewWe are seeking a seasoned professional to lead our Customer Success team and drive business growth through strategic customer engagement and relationship-building. As an Enterprise Customer Success Manager, you will be responsible for managing a team of Customer Success Managers and developing customer outcomes across a selected group of...

  • Enterprise Customer Success Manager

    hace 5 días

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Customer Success Manager - EnterpriseAre you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a seasoned Customer Success Manager to lead our Enterprise Customer Success team and help our clients achieve long-term success with our software solutions.Key Responsibilities:Manage a team of Customer Success...

  • Enterprise Customer Success Manager

    hace 4 días

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Customer Success Manager - EnterpriseAre you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a seasoned Customer Success Manager to lead our Enterprise Customer Success team and help our clients achieve long-term success with our software solutions.Key Responsibilities:Manage a team of Customer Success...

  • Customer Success Enterprise Manager

    hace 4 días

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Customer Success Enterprise ManagerAt Docplanner, we're seeking a seasoned Customer Success Enterprise Manager to lead our team of 25+ employees in Spain. As a key member of our Customer Success organization, you'll be responsible for driving high performance and morale, while executing and monitoring our global CS Enterprise strategy locally.Key...

  • Customer Success Enterprise Manager

    hace 5 días

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Customer Success Enterprise ManagerAt Docplanner, we're seeking a seasoned Customer Success Enterprise Manager to lead our team of 25+ employees in Spain. As a key member of our Customer Success organization, you'll be responsible for driving high performance and morale, while executing and monitoring our global CS Enterprise strategy locally.Key...

  • Customer Success Enterprise Manager

    hace 4 días

    Barcelona, Barcelona, España Doctoralia España A tiempo completo

    Job Title: Customer Success Enterprise ManagerDoctoralia España is seeking a highly skilled Customer Success Enterprise Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key Responsibilities:Lead and manage a team of 25+ employees, including 3...

  • Customer Success Enterprise Manager

    hace 4 días

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Job Title: Customer Success Enterprise ManagerAt Docplanner, we are seeking a highly skilled Customer Success Enterprise Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key Responsibilities:Lead and manage a team of 25+ employees, including 3...

  • Customer Success Enterprise Manager

    hace 4 días

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Job Title: Customer Success Enterprise ManagerAt Docplanner, we are seeking a highly skilled Customer Success Enterprise Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key Responsibilities:Lead and manage a team of 25+ employees, including 3...

  • Customer Success Enterprise Manager

    hace 4 días

    Barcelona, Barcelona, España Doctoralia España A tiempo completo

    Job Title: Customer Success Enterprise ManagerDoctoralia España is seeking a highly skilled Customer Success Enterprise Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key Responsibilities:Lead and manage a team of 25+ employees, including 3...

  • Enterprise Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    **Job Summary**Autodesk is seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers to drive customer adoption and satisfaction across a selected group of Enterprise customers.**Key...

  • Enterprise Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    **Job Summary**Autodesk is seeking a highly skilled and experienced Enterprise Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers to drive customer adoption and satisfaction across a selected group of Enterprise customers.**Key...

  • Enterprise Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    **Job Summary**We are seeking an experienced Enterprise Customer Success Manager to lead our Customer Success team in driving customer adoption and satisfaction across a selected group of Enterprise customers. As a key member of our team, you will be responsible for managing a team of Customer Success Managers, improving customer adoption, and creating...

  • Enterprise Customer Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    **Job Summary**We are seeking an experienced Enterprise Customer Success Manager to lead our Customer Success team in driving customer adoption and satisfaction across a selected group of Enterprise customers. As a key member of our team, you will be responsible for managing a team of Customer Success Managers, improving customer adoption, and creating...

  • Customer Success Enterprise Manager

    hace 4 días

    Barcelona, Barcelona, España Doctoralia España A tiempo completo

    Job Title: Customer Success Enterprise ManagerAt Doctoralia España, we are seeking a highly skilled Customer Success Enterprise Manager to lead our team of customer-facing professionals. As a key member of our organization, you will be responsible for driving customer success and revenue growth through strategic planning, data analysis, and team...

  • Customer Success Enterprise Manager

    hace 4 días

    Barcelona, Barcelona, España Doctoralia España A tiempo completo

    Job Title: Customer Success Enterprise ManagerAt Doctoralia España, we are seeking a highly skilled Customer Success Enterprise Manager to lead our team of customer-facing professionals. As a key member of our organization, you will be responsible for driving customer success and revenue growth through strategic planning, data analysis, and team...

  • Enterprise Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Job DescriptionCompany OverviewDocplanner is a leading healthcare technology company that provides innovative solutions for patients and healthcare professionals. As a Customer Success Enterprise Manager, you will play a critical role in driving business growth and customer satisfaction.Role OverviewYou will be responsible for leading a team of 25+...

  • Enterprise Customer Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Docplanner A tiempo completo

    Job DescriptionCompany OverviewDocplanner is a leading healthcare technology company that provides innovative solutions for patients and healthcare professionals. As a Customer Success Enterprise Manager, you will play a critical role in driving business growth and customer satisfaction.Role OverviewYou will be responsible for leading a team of 25+...

  • Enterprise Customer Success Manager

    hace 5 días

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewWe are seeking a seasoned professional to lead our Customer Success team in driving customer adoption and satisfaction across our Enterprise Business Agreements. As a Manager, you will be responsible for guiding a team of Customer Success Managers to create long-term success for our customers by implementing services that accelerate their...

  • Enterprise Customer Success Manager

    hace 5 días

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewWe are seeking a seasoned professional to lead our Customer Success team in driving customer adoption and satisfaction across our Enterprise Business Agreements. As a Manager, you will be responsible for guiding a team of Customer Success Managers to create long-term success for our customers by implementing services that accelerate their...