Senior Operations Manager
hace 5 días
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our goal is to foster a culture of inclusion and grow a diverse workforce. We are an equal opportunity employer, committed to making a positive impact on our customers, employees, and communities.
The Role is to build connected data applications to improve research and patient outcomes. You will be the go-to person for all questions about data operations regarding Medical Insights. To thrive in this role, you must have an academic background or working experience in operations in a big tech company or a hyper-growth company. You work agile with a high degree of autonomy to drive customer success. You are familiar with driving continuous improvements, process excellence, and motivating large teams to go above and beyond.
Responsibilities include building a dynamic, proactive, and high-performing team, optimization of processes and development of best practices, steering of meaningful KPIs to drive performance, such as efficiency and quality, ensuring high data quality and driving quality improvement initiatives, developing and managing budget for projects, and being accountable for delivering against business goals/objectives. You will cross-collaborate with other internal teams to ensure customer success.
Requirements include 5+ years of experience managing and developing large-scale teams, comfortable working in a dynamic environment with multiple stakeholders, high degree of autonomy and agility, and a proven track record of delivering customer success. Experience in developing scalable processes and fostering best practices is a plus.
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