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Technical Support Specialist

hace 2 meses

Málaga, Málaga, España B2B Recursos Humanos A tiempo completo

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at B2B Recursos Humanos. As a Service Delivery Agent, you will play a critical role in ensuring the smooth operation of our Digital Signage software and hardware.

Key Responsibilities:

  • Process and troubleshoot technical issues related to Digital Signage software and hardware
  • Learn about project and client specifics, including processes and procedures
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Dispatch and coordinate work with local country technicians
  • Escalate internal and external issues according to company procedures
  • Provide general assistance to the Support team

Required Profile:

  • Bachelor's or Master's degree in a relevant field, or equivalent experience
  • Several years of experience in a technical field, preferably in Digital Signage
  • Fluency in English and German, with a basic knowledge of at least one other Western European language
  • Strong time management and organizational skills
  • Ability to manage high-stress situations and multitask
  • Proactive approach to people engagement and a team player

What We Offer:

As a Technical Support Specialist at B2B Recursos Humanos, you will have the opportunity to work in an international environment and contribute to the success of our company.