UX Researcher, B2B

hace 4 semanas

Barcelona, Barcelona, España Dow Jones A tiempo completo

Job Title: UX Researcher, B2B

Job Summary:

We are seeking a UX Researcher, B2B to join our Customer Insights team at Dow Jones. As a UX Researcher, you will play a critical role in delivering a systematic study of target users and their requirements, adding realistic contexts and insights to our UX processes.

Key Responsibilities:

  • Work closely with UX Architects, UX Designers, and our key partners to help define outstanding end-to-end user experiences for our B2B audience.
  • Contribute to overall B2B product direction in collaboration with other functional area leads by delivering actionable evaluations of proposed and current UX solutions.
  • Play an integral role in centralizing and organizing user insights in a knowledge repository.
  • Report on current projects and use of resources.
  • Coordinate testing with third-parties and internal teams.
  • Demonstrate all product-related UX documentation with sound and clearly communicated rationale.
  • Take part in research and insight communication across a multidisciplinary team throughout each phase of a project.
  • Stay informed with UX research trends and techniques, and proactively pursue knowledge for professional development.
  • Provide feedback and recommendations on how UX can best achieve business goals supporting UX strategy and overall best practices for user experience.
  • Facilitate hands-on problem solving sessions, events, and workshops with cross-functional teams.
  • Supply in-depth research reports that help with decision making.
  • Answer questions on product experience, including behaviors, pain points, ideas for improvement.
  • Answer questions on treatment of content, including formats, features, and layout/structure, ease of use.
  • Answer questions on customer journeys - how people move through our products and how we can optimize this.
  • Answer questions on acquisition and onboarding journeys, including how we remove friction and improve experiences.
  • Meet with stakeholders to get input and communicate strategies and solutions.
  • Ensure that the customer stays front and center in our solutions.

Requirements:

  • 1-3 years experience in a similar role in a B2B space.
  • Pursuing or have completed a Bachelor's degree or equivalent experience.
  • Strong verbal and written communication skills.
  • Basic understanding of rich interactive, consumer, or enterprise web applications.
  • Experience conducting, analyzing, and communicating UX research.
  • Experience with UserZoom or other user testing software, and industry standard digital product design tools (Figma, Adobe CC, Omnigraffle, and prototyping software such as InVision).
  • Strong proficiency with G-suite products and experience with professional collaboration tools such as Jira, Miro, Confluence, and Airtable.
  • Understanding of latest Web and App user experience best practices.
  • Familiarity with web UI/UX technologies and standards including HTML5, CSS, and JavaScript/JQuery.
  • Understanding of user-centered design principles.
  • Experience with, or a strong interest in, the media, news, information, and data sector.
  • Comfortable in a hybrid working environment and know how to influence from a distance.

Why Join Us:

Dow Jones is a global leader in news and information, and we are committed to providing our employees with a dynamic and inclusive work environment. As a UX Researcher, B2B, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional user experiences.

How to Apply:

If you are a motivated and experienced UX Researcher looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers page.

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