UX Researcher, Subscriptions

hace 4 semanas

Barcelona, Barcelona, España Dow Jones A tiempo completo

Job Title: UX Researcher, Subscriptions

About the Role:

We are seeking a highly skilled UX Researcher to join our Consumer Business team at Dow Jones. As a UX Researcher, you will be responsible for conducting user research to inform the design of our consumer-facing products and services.

Key Responsibilities:

  • Conduct user research to inform the design of our consumer-facing products and services
  • Work closely with UX Architects and Designers to define outstanding end-to-end user experiences for our Consumer audiences
  • Contribute to overall product direction in collaboration with other functional area leads by delivering actionable evaluations of proposed and current UX solutions
  • Play an integral role in centralizing and organizing user insights in a knowledge repository
  • Report on current projects and use of resources
  • Coordinate testing with third-parties and internal teams
  • Demonstrate all product-related UX documentation with sound and clearly communicated rationale
  • Take part in research and insight communication across a multidisciplinary team throughout each phase of a project
  • Stay informed with UX research trends and techniques, and proactively pursue knowledge for professional development
  • Provide feedback and recommendations on how UX can best achieve business goals supporting UX strategy and overall best practices for user experience
  • Facilitate hands-on problem solving sessions, events and workshops with cross functional teams
  • Supply in-depth research reports that help with decision making
  • Assist in the development and tracking of product behavioral and attitudinal performance measures
  • Answer questions on product experience, including behaviors, pain points, ideas for improvement
  • Answer questions on treatment of content, including formats, features, and layout/structure, ease of use
  • Answer questions on customer journeys - how people move through our products and how we can optimize this
  • Answer questions on acquisition and onboarding journeys, including how we remove friction and improve experiences
  • Meet with stakeholders to get input and communicate strategies and solutions

Requirements:

  • 1-3 years experience in a similar role in a consumer space
  • Pursuing or have completed a Bachelor's degree or equivalent experience
  • Strong verbal and written communication skills
  • Basic understanding of rich interactive, consumer, or enterprise web applications
  • Experience conducting, analyzing and communicating UX research
  • Experience with UserZoom or other user testing software, and industry standard digital product design tools (Figma, Adobe CC, Omnigraffle and prototyping software such as InVision)
  • Proficiency with G-suite products and experience with professional collaboration tools such as, Jira, Miro, Confluence and Airtable
  • Understanding of latest Web and App user experience best practices
  • Familiarity with web UI/UX technologies and standards including HTML5, CSS, and JavaScript/JQuery
  • Experience with, or a strong interest in, the media, news, information & data sector
  • Comfortable in a hybrid working environment and know how to influence from a distance

About Dow Jones:

Dow Jones is a leading provider of global business and financial news, and a unit of News Corp. We are committed to providing our customers with the highest quality products and services, and we are seeking a talented UX Researcher to join our team.

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a talented team of professionals
  • The chance to make a real impact on our products and services
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and experienced UX Researcher looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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