UX Researcher, Subscriptions
hace 4 semanas
At Dow Jones, we're committed to delivering exceptional customer experiences that meet the evolving needs of our consumers. As a UX Researcher, Subscriptions, you'll play a critical role in shaping the future of our products and services.
Key Responsibilities:
- Collaborate with UX Architects and Designers to define outstanding end-to-end user experiences for our Consumer audiences.
- Contribute to overall product direction by delivering actionable evaluations of proposed and current UX solutions.
- Centralize and organize user insights in a knowledge repository to inform data-driven decision making.
- Report on current projects and resource utilization to ensure seamless collaboration.
- Coordinate testing with third-party vendors and internal teams to ensure seamless execution.
- Demonstrate sound and clearly communicated rationale in product-related UX documentation.
- Stay informed with UX research trends and techniques, and proactively pursue knowledge for professional development.
- Provide feedback and recommendations on how UX can best achieve business goals, supporting UX strategy and overall best practices for user experience.
- Facilitate hands-on problem-solving sessions, events, and workshops with cross-functional teams.
- Supply in-depth research reports to inform decision making.
- Assist in the development and tracking of product behavioral and attitudinal performance measures.
- Answer questions on product experience, including behaviors, pain points, ideas for improvement.
Requirements:
- 1-3 years of experience in a similar role in a consumer space.
- Pursuing or have completed a Bachelor's degree or equivalent experience.
- Strong verbal and written communication skills.
- Basic understanding of rich interactive, consumer, or enterprise web applications.
- Experience conducting, analyzing, and communicating UX research.
- Experience with UserZoom or other user testing software, and industry-standard digital product design tools (Figma, Adobe CC, Omnigraffle, and prototyping software such as InVision).
- Proficiency with G-suite products and experience with professional collaboration tools such as Jira, Miro, Confluence, and Airtable.
- Understanding of latest Web and App user experience best practices.
- Familiarity with web UI/UX technologies and standards including HTML5, CSS, and JavaScript/JQuery.
- Understanding of user-centered design principles.
- Experience with, or a strong interest in, the media, news, information, and data sector.
- Comfortable in a hybrid working environment and know how to influence from a distance.
About Dow Jones:
Dow Jones is a leading provider of news and business information, serving the world's most influential professionals with a range of products and services.
We're committed to delivering exceptional customer experiences that meet the evolving needs of our consumers. Join us in shaping the future of our products and services.
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