UX Researcher
hace 4 semanas
Job Title: UX Researcher - B2B
About the Role:
At Dow Jones, we are seeking a UX Researcher - B2B to join our Customer Insights team. As a UX Researcher, you will play a key role in understanding our B2B customers' needs and preferences, and help us deliver outstanding end-to-end user experiences for our B2B audience.
Responsibilities:
• Work closely with UX Architects, UX Designers, and our key partners to help define outstanding end-to-end user experiences for our B2B audience.
• Contribute to overall B2B product direction in collaboration with other functional area leads by delivering actionable evaluations of proposed and current UX solutions.
• Play an integral role in centralizing and organizing user insights in a knowledge repository.
• Report on current projects and use of resources.
• Coordinate testing with third-parties and internal teams.
• Demonstrate all product-related UX documentation with sound and clearly communicated rationale.
• Take part in research and insight communication across a multidisciplinary team throughout each phase of a project.
• Stay informed with UX research trends and techniques, and proactively pursue knowledge for professional development.
• Provide feedback and recommendations on how UX can best achieve business goals supporting UX strategy and overall best practices for user experience.
• Facilitate hands-on problem solving sessions, events, and workshops with cross-functional teams.
• Supply in-depth research reports that help with decision making.
• Answer questions on product experience, including behaviors, pain points, ideas for improvement.
• Answer questions on treatment of content, including formats, features, and layout/structure, ease of use.
• Answer questions on customer journeys - how people move through our products and how we can optimize this.
• Answer questions on acquisition and onboarding journeys, including how we remove friction and improve experiences.
Requirements:
• Bachelor's degree in Human-Computer Interaction, User Experience, or a related field.
• 3+ years of experience in UX research, preferably in a B2B setting.
• Strong understanding of user-centered design principles and methodologies.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and prioritize multiple projects simultaneously.
What We Offer:
• Competitive salary and benefits package.
• Opportunity to work with a leading media company and contribute to the development of innovative products and services.
• Collaborative and dynamic work environment.
• Professional development opportunities and training programs.
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