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Global CRM Director

hace 2 meses

Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo
Global CRM Director

Galderma Pharma S.A is seeking a highly skilled Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.

Key Responsibilities
  • Develop and implement SFE strategy and drive clarity on KPIs, goals, targets, call plans, and incentive plans across key markets.
  • Work with external partners and internal IT and business partners to rollout a centralized CRM and SFE dashboards in collaboration with our Global Data & Analytics team.
  • Define HCP engagement strategy in CRM based on adoption ladder and segmentation per GBU/Brand.
  • Develop clear SFE strategy with country-level targeting, call planning, KPIs, objectives, and incentives, including multi-channel engagement approach leveraging virtual solutions within the CRM.
  • Drive change management required to implement this locally with the sales and marketing teams.
  • Ensure consistency in business inputs and outputs, and how data is entered and organized in the CRM systems.

What We Offer

We offer a dynamic and challenging work environment, where you will have the opportunity to work with a talented team of professionals. We are committed to empowering each employee and promoting their personal growth while ensuring business needs are met now and into the future.

Requirements

We are looking for a highly motivated and results-driven individual who is passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. You must have a strong background in sales force effectiveness, CRM implementation, and change management.