Credit and Cash Collections Manager
hace 2 días
The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) from our Munich or Berlin office. Bring your knowledge. Be a partner. Use your subject-matter expertise to investigate problems, define solutions, and guide decisions as Personio's co-pilots.
We are looking for a highly motivated Credit and Cash Collections professional. You will be playing an important role in our Core Accounting team, ensuring complete and timely collection of customer receivables, contributing to the development of our Accounts Receivable function, and accompanying us on our continued growth path.
Key Responsibilities:
- Execute and develop Cash Collection to ensure complete and timely payment of customer invoices: Monitor overdue accounts and follow-up with customers for payment; execute our cash collection process, to deliver timely collection of all overdue outstanding receivables via written correspondence and telephone.
- Support the definition of, implement and execute continuous process improvements to increase efficiency and success of cash collection.
- Record, track and reconcile incoming payments from customers.
- Provide resolution to billing inquiries, collection issues, customer discrepancies, and short payments.
Communication and Collaboration:
- Communicate effectively with customers regarding billing inquiries, payment discrepancies, and overdue accounts.
- Provide excellent customer service while addressing customer concerns and resolving issues promptly.
Reporting and Record-Keeping:
- Maintain accurate and up-to-date records of accounts receivable transactions.
- Prepare regular reports on accounts receivable status, including aging reports and collections.
Requirements:
- Proven experience of at least 1-2 years in Accounting, Collection Management or a similar role, preferably in SaaS industry.
- Strong service orientation and customer focus.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Fluent in written and spoken English and German.
- Educational background in Accounting, Finance or a related field is preferred.
About Personio:
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Why Personio:
We believe in hiring driven people who want to make an impact. So bring your best, and let's build the future of HR technology together.
Personio Principles:
- Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen.
- Elevate One Another: We work together as trusted partners to amplify our collective impact.
- Care to Challenge: We care personally and challenge directly to unlock our full potential.
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
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