Luxury Guest Experience Ambassador
hace 2 semanas
About the Company: Nobu Hotel Ibiza Bay is a renowned luxury hotel located in Ibiza, Spain.
About the Role: We are seeking an ambitious and detail-oriented individual to join our team as a Luxury Guest Experience Ambassador. This role will be responsible for assisting the Guest Relations Team in providing exceptional service to our guests, exceeding their expectations through proactive problem-solving and anticipating their needs.
Key Responsibilities:
- Assist with organizing VIP stays, coordinating welcome cards and amenities, maintaining accurate guest records, and ensuring seamless check-in/check-out experiences.
- Offer concierge services, including recommending local attractions, restaurants, and activities that meet our guests' interests.
- Maintain strong relationships with internal departments to ensure smooth communication and collaboration.
- Participate in ongoing training and development to enhance knowledge of luxury hospitality standards and best practices.
Requirements:
- Candidates should possess a degree in Hospitality or a related field and have excellent communication and interpersonal skills.
- A high level of English fluency (B2+ or above) is required, and proficiency in Spanish (B2) is highly valued.
- The ideal candidate will have a passion for delivering exceptional customer experiences and be eager to learn and grow within the industry.
Benefits:
- We offer a competitive salary of €7,500 per month (gross), which includes a generous internship allowance.
- Free accommodation in a shared room/apartment is provided, along with free meals during working hours.
- A comprehensive benefits package ensures your well-being and supports your career development.
Nobu Hotel Ibiza Bay: As a leading luxury hotel, we pride ourselves on providing unforgettable experiences for our guests. Our teams work collaboratively to create bespoke moments that exceed expectations. Join us and become part of a dynamic community that shares your passion for delivering exceptional hospitality.
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