Operations Manager
hace 2 días
Operations Manager
We are seeking an experienced Operations Manager to lead the delivery of our services to clients. The ideal candidate will have a strong background in project management, technical account management, or client support in technical environments.
Key Responsibilities
- Deliver excellent services and results to clients, both internally and externally.
- Implement and run Quality Assurance processes for every delivery.
- Understand clients' needs and find optimal solutions.
- Discern the technical capabilities of the tools and the team and translate them to clients.
- Transform clients' challenges into opportunities for growth.
- Create better internal processes and lead changes.
- Develop creative solutions for existing and new clients.
Requirements
- +2 years knowledge or experience in online music royalty distribution processes and their standards (DDEX, CISAC...)
- +4 years experience in project management, technical account management, or client support in technical environments.
- Ability to effectively communicate with team members, stakeholders, and external partners.
- Highly organized, multitasker, and with strong attention to detail.
- Initiative, drive, enthusiasm, and entrepreneurial attitude.
- Excellent decision-making, critical thinking, and problem-solving.
- Passion for listening, asking, understanding, and communicating.
- Love for teamwork and learning.
- Basic knowledge of SQL or NoSQL queries, Python and its frameworks.
- Be comfortable dealing with a large amount of data and numbers.
- Fluency in English is a must. Proficiency in Spanish and Catalan is highly appreciated, but not mandatory.
About Us
Bmat Music Innovation S.L is a company that started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We're now over 200 people, spread across the world. We're a team of pretty decent people who enjoy working with each other. We're open-minded and well-traveled, coming from all parts of the world. We've got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.
What We Offer
- Flexible working hours and location.
- Unlimited time off because we believe that you know best when you need to rest.
- You can make the role your own and run your own development.
- Flat hierarchy.
- Online language classes to improve your Spanish or English.
- Online and onsite courses and music industry workshops run by inhouse experts.
- We'll provide you with all equipment needed for you to be comfortable.
- Barcelona HQ office available to you, kitted out with a rehearsal room.
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