Global Training Consultant

hace 4 días


Madrid, Madrid, España American Express A tiempo completo

**Unlock Your Potential with American Express**

We're a global community of diverse colleagues united by our commitment to delivering exceptional customer experiences. Join us and you'll embark on a unique career journey that's tailored to your skills and aspirations.

At American Express, we believe in empowering our colleagues to reach their full potential. That's why we offer a range of dynamic learning and performance solutions designed to enrich your skills and knowledge, drive business results, and enhance customer engagement.

You'll play a pivotal role in shaping the future of our organization by leading and facilitating end-to-end training programs. Our Global Learning & Knowledge Management team is dedicated to providing cutting-edge learning solutions that power customer engagement and drive business success.

As a key member of our team, you'll be responsible for:

  • Designing and delivering classroom and blended programs that add value to learners and the business
  • Providing targeted coaching and on-the-job reinforcement activities to drive speed to proficiency
  • Managing Customer Care Apprentice/Specialist performance in achieving pre-defined goals
  • Identifying gaps between existing and required performance, analyzing causes, and implementing learning solutions

In this role, you'll have the opportunity to make a meaningful impact on our customers' experiences and contribute to our company's vision. We're committed to fostering an inclusive environment where everyone feels valued, heard, and empowered to succeed.

**Benefits and Opportunities:**

  • A competitive estimated salary of $80,000 - $100,000 per annum, commensurate with experience
  • Ongoing training and development opportunities to enhance your skills and expertise
  • A collaborative and diverse work environment that values innovation and creativity
  • The chance to work with a global brand that prioritizes excellence, integrity, and customer satisfaction

Join us at American Express and discover a world of possibilities. Apply now and take the first step towards a rewarding and challenging career.



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