Global Language Training Expert

hace 3 días


Madrid, Madrid, España Gofluent A tiempo completo

Company Overview
At goFLUENT, we are revolutionizing the language learning industry by providing a unique platform that combines AI-powered technology, extensive content library, and human interaction. Our mission is to empower employees worldwide with equal opportunities for success, regardless of their native language.

About the Role
As a Learning Consultant, you will be part of a dynamic international environment where you will welcome and accommodate learners via phone or email, responding to their needs while ensuring continuous follow-up in their training. Your expertise will play a crucial role in resolving customer complaints, conducting demo calls, and assisting Account Managers/Sales as needed.

Key Responsibilities
• Manage relationships with clients/learners taking goFLUENT lessons/training
• Assist learners who need help through calls or emails according to documented processes and supervisor guidance
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager

Requirements
To excel in this role, you must possess:
• Strong oral and written communication skills
• Fluency in Spanish, spoken and written, and an advanced level of English
• Proficiency in a third language is a plus
• Soft skills including empathy, problem-solving, teamwork, adaptability, and effective communication skills
• University degree in Language Studies or Translator/Interpreter
• Proactive, responsible, disciplined, and able to multitask
• Ability to handle stress well and work efficiently under pressure
• Good command of MS Office and Google tools

What You'll Get
• Competitive salary: €28,000 - €35,000 per annum
• Location: Madrid, Spain
• Schedule: Monday - Thursday 10-18.00 & Fridays 8:30 - 15:00
• Disability certificate will be valued


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