Customer Experience Specialist
hace 1 semana
About the Role:
We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.
Key Responsibilities:
- Respond to client inquiries and resolve issues in a timely and professional manner
- Enter customer information into our system to issue reservations or update bookings
- Make reservations for clients through our platform
- Explain rules and procedures to clients regarding our service
- Explain service rules (hotel, car, train, etc.)
Requirements:
- Excellent knowledge of both written and spoken Spanish (B2 and up)
- Availability to work in shifts (07:00 to 00:00)
- High school diploma or equivalent required
- At least 3 years of previous experience helping customers in any capacity/line of work
- The ability to speak English and Italian is a plus
- Must pass pre-employment skills testing and background check
What We Offer:
A seat on a scale-up with skyrocketing growth, attractive compensation, including equity in the company, development of your entrepreneurial spirit, a multicultural and international team, a collaborative and smart environment to work and learn, free coffee to kick-start your day and free beers to celebrate together, hybrid work, flexible working policy, and great offices in Europe.
BizAway is an equal opportunities employer and welcomes applications from all qualified candidates.
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