Cybersecurity Support Specialist with Expertise in Network Troubleshooting
hace 2 semanas
Palo Alto Networks is committed to protecting our digital way of life, and we're looking for innovators who share our passion for cybersecurity.
Our vision is a world where each day is safer and more secure than the one before. We're relentless in protecting our customers and believe that the unique ideas of every member of our team contribute to our collective success. Our values are brought to life through each of us every day - from disruptive innovation and collaboration to execution and integrity.
You will work directly with our valued customers to address their complex post-sales concerns. You'll be a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. This role requires strong networking skills, detailing difficult technical issues to both non-technical and technical professionals.
Your Impact- Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web.
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner.
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
- Work to reproduce customer issues and qualify critical issues.
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
This position requires 8+ years of deep technical knowledge and technical support experience with a strong customer focus. Advanced certifications such as CCIE/JNCIE/CISSP are an advantage. Excellent written and spoken communication skills, along with the ability to independently debug broad, complex networks with mixed media and protocols, are essential.
What We OfferWe offer a competitive salary range of $120,000-$180,000 per year, depending on experience, plus benefits and opportunities for career growth.
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