Senior Quantitative Research Manager

hace 5 días

Barcelona, Barcelona, España M3 Global Research A tiempo completo

**Job Title:** Associate Director, Quantitative Research

**About M3 Global Research:**
M3 Global Research is the global leader in digital solutions in healthcare, providing comprehensive and highest quality market research recruitment and support services to the industry. With relationships reaching respondents in more than 70 countries worldwide, we deliver medical education, job placement, and market research to improve global patient outcomes.

**Job Description:**
The Associate Director, Quantitative Research will manage and oversee a Client service Team, directly coaching and mentoring staff, building relationships with M3 clients, and working with the team to ensure projects complete on time and within budget. This role is ideal for someone with management experience in market research, specifically focused on online healthcare research.

**Key Responsibilities:**
Manage, mentor, appraise, and develop team members, monitoring team KPIs and workload distribution.
Provide guidance and mentoring to members of the operations team.
Manage project escalations to ensure the project is completed on time and within budget, partnering with internal stakeholders to address issues and improve performance on research projects.
Work closely with senior management to adapt, develop, and initiate processes, procedures, and system enhancements.
Investigate and manage project escalations, ensuring the project is completed on time and to the satisfaction of the client.
Monitor productivity and quality of data collection of team projects.
Oversee the billing process of the team, ensuring projects end with expected profitability.
Support the development and implementation of best practices and policies for client service.
Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.
Oversee the training of new team members, as well as the training needs of current employees.
Approve annual leave, expense reports, and quarterly reviews of direct reports.

**Qualifications:**
Bachelor's degree or equivalent work experience preferred.
Minimum 5+ years of experience in Market Research.
3+ years of project management experience.
Experience in healthcare-focused Market Research preferred.
Minimum of 1 year of experience managing employees preferred.
Experience with complex market research projects, including programming, intricate sampling, international, translations, patients, or patient referrals (preferred).

**What We Offer:**
M3 Global Research offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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