Technical Services Engineer
hace 3 semanas
MongoDB is seeking a highly skilled Technical Services Engineer to join our team. As a Technical Services Engineer, you will be responsible for providing exceptional technical support to our customers, helping them to resolve complex MongoDB-related issues and improve their database performance.
Key Responsibilities- Provide technical support to customers via phone, email, and online channels
- Investigate and resolve complex MongoDB-related issues, including performance, recovery, security, and architecture
- Collaborate with cross-functional teams, including product management and development, to identify and resolve customer issues
- Develop and maintain technical documentation, including knowledge base articles and training materials
- Contribute to the development of new features and tools to improve customer support and experience
- Strong technical expertise in MongoDB and related technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and diagnostic skills
- Experience with cloud-based infrastructure and services
- Strong understanding of database architecture and administration
- Experience with distributed systems and application architecture
- Experience with MongoDB Cloud Platform and Atlas
- Knowledge of cloud-based security and compliance
- Experience with containerization and orchestration
- Strong understanding of networking concepts and protocols
- Experience with real-time stream processing and serverless computing
- Opportunity to work with a leading technology company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Competitive salary and benefits package
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