Global Customer Experience Agent
hace 6 días
About CPM International
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.
Our Culture
We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We strive to create a vibrant and innovative culture.
Job Responsibilities
- Provide an outstanding customer experience through every customer interaction.
- Handle customer inquiries and ensure that all customer needs are met in a timely and professional manner.
- Improve brand and product knowledge to deliver the highest quality of information to our customers.
- Embody our company values and act as a brand ambassador.
Requirements
What Skills and Experience You'll Bring to Us
- A fluent level of Nordic language with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Previous experience in a customer-facing role or a call centre environment would be a plus.
- Flexibility, adaptability, and ability to multi-task.
- Confidence and an enthusiastic telephone manner.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
- Strong team spirit and a 'can do' attitude.
Benefits
What We Offer
- A competitive salary.
- Paid bank holidays and an extra day in lieu.
- A hybrid office work model.
- Full or part-time work options.
- Training and development opportunities.
- Employee Assistance Program.
- Employee Benefits Club.
- Option to sign-up for discounted private health insurance.
- Referral Program.
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