Senior Vendor Relations Manager
hace 7 días
As a Senior Vendor Relations Manager, you will act as an independent business partner to our production teams, helping them meet client deliveries by identifying and sourcing suitable language vendors and/or individual resources for AI projects.
You will manage the resource pool, negotiate rates and capacity, and ensure that our production teams have the right resources to process incoming work.
Furthermore, you will be involved in setting our overall sourcing strategies and related improvement initiatives, working closely with colleagues from vendor management, language quality assurance, and production teams.
As a senior member of the team, you'll also act as back-up to the Team Lead in certain matters and help to train and develop more junior team members.
Key Responsibilities:
Your primary task will be to engage our existing vendors on AI projects, including qualification, contracting, onboarding, and performance management.
You will act as an experienced business partner providing vendor solutions to internal teams responsible for delivering AI-related tasks to clients.
Act as the first escalation point for internal stakeholders in RWS and for suppliers.
Ensure each allocated project is provided with the best possible solutions considering price, profile requirements, availability, and service, using internal databases.
Ensure all required information is entered into information systems and keep them up-to-date with current vendor details.
Communicate directly with suppliers, answer queries, and provide support if needed.
You will collaborate to define the supply chain strategy and build suitable partner strategies for your assigned projects.
You'll have a chance to influence the way we work and share your ideas on how we could improve both our existing and future processes.
Collaborate on company-wide initiatives related to supplier management.
As a senior member of the team, you will also train/develop others.
Requirements:
At least 4 years of Supply Chain experience from a role related to vendor management/sourcing or similar, combined with relevant industry experience (ideally related to AI & data services).
Experience in a client-facing role is a plus.
Excellent command of spoken and written English, with other languages as a plus.
Advanced-level user of Excel, Word, Outlook, PowerPoint.
Strong communication, negotiation, and presentation skills.
Ability to work independently while delivering on set objectives.
Ability to make decisions and stay organized when involved in multiple projects at the same time.
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