Business Systems Analyst

hace 12 horas

Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo
About the Role

We are seeking a highly skilled Business Systems Analyst to join our team at Zurich Australian Insurance Ltd. As a Business Systems Analyst, you will play a critical role in collecting and consolidating user feedback, supporting Product Owners in managing the holistic backlog, and providing business user support via the ServiceNow platform.

Key Responsibilities
  • Collect and consolidate user feedback and support Product Owners in managing the holistic backlog.
  • Provide business user support via the ServiceNow platform, including triage and response to user requests, assignment to respective IT teams, and analysis of business requirements.
  • Engage and manage Subject Matter Expert (SME) networks, host regular clinic sessions, and maintain collaboration channels.
  • Keep training material and user guides up-to-date, upskill SME networks, and deliver required trainings.
Requirements
  • Minimum 2-3 years of experience in business requirements analysis, business process improvement, and modeling tools.
  • General knowledge of Agile methodology, with experience preferred.
  • Experience in insurance, preferably in international program business, with experience in producing Underwriting/Underwriting Services roles an advantage.
  • Understanding of Policy Issuance processes and the life cycle of an International Program, an advantage.
  • Strong problem-solving analytical skills, facilitation, and coordination skills.
  • Able to identify and consider business implications of the application of technology to the current business environment.
  • Strong written and verbal communication skills, with the ability to tailor approach based on audience and message.
  • Fluent in English, with other languages an advantage.
  • High education diploma in Business Administration, Computer Science, or Engineering.
About Zurich

We are a company that values flexibility and digital disconnection. We offer a flexible hybrid mode, allowing you to organize your work schedule as you wish, and a home office extra bonus.

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