Software Support Team Lead Opportunity

hace 2 días


Málaga, Málaga, España Snaphunt A tiempo completo

**Job Overview**

A Software Support Team Lead role has become available at a leading software and tech company worldwide. Located in Copenhagen, Denmark, or Sliema, Malta, this position is ideal for those with experience managing a Tech Customer Support Team.

**Job Responsibilities:**

  • Taking responsibility for team management, organization, and reporting
  • Motivating the team, controlling turnover, and organizing weekly meetings
  • Keeping track of agent training and needs, participating in recruitment, and managing disciplinary issues
  • Identifying hiring needs, maintaining processes, and offering support in critical problems
  • Collecting metrics, analyzing them, and providing reports to customers and management

**Requirements:

* Native Norwegian speaker with C1 English level

* Previous experience as a Team Lead in a call center or contact center environment

* Working knowledge of Windows, MS Office, and internet configuration

* Excellent communication and leadership skills

* Ability to implement and manage change processes

**Benefits:*

  • Competitive salary package estimated at €55,000 - 65,000 per year, depending on experience
  • Relocation package
  • Performance bonuses
  • Possibilities to grow inside the company
  • Medical insurance

**About Snaphunt:**

Our client is a Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. They specialize in recruiting Scandinavians, Dutch, German, and Finnish professionals for various positions around Europe.



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