Implementation Services Specialist

hace 7 días

Gasteiz Vitoria, Álava, España Importante Empresa A tiempo completo

**About the Role**

We are seeking a highly skilled Implementation Services Specialist to join our team at Importante Empresa. As a key member of our Customer Service & Support organization, you will be responsible for the successful delivery of our solutions to enterprise customers.

**Key Responsibilities**

  • Participate in the full lifecycle of a client implementation, from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing.
  • Provide guidance for business decisions during the implementation from a technical perspective on issues such as performance, scalability, reliability, and security.
  • Work with our Product Management, Product Engineering, and Support team to resolve issues that occur during the implementation.
  • Manage the implementation plan, sharing weekly status reports.
  • Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects.
  • Handle escalations where necessary and manage customer as well as internal resources expectations.
  • Facilitate discovery and requirements analysis sessions with customers and the Importante Empresa team.
  • Develop project plans and estimates in order to deliver on time and within budget.
  • Track and report project metrics to ensure project success and mitigate risk.

**Requirements**

  • 3+ years of Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience.
  • At least 3+ years in a customer-facing role/customer success role.
  • Proficiency with Vault in a production environment preferred.
  • Ability to provide guidance for Importante Empresa product deployment with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
  • Proficiency and/or knowledge of existing Importante Empresa tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others.
  • Expertise in open source and SaaS is a major advantage.
  • Experience with implementing software products or solutions to large enterprise companies.
  • Excellent presence; strong written and verbal communication skills.
  • Upbeat, passionate, and unparalleled customer focus.
  • B.S. degree in an engineering or similar program from an accredited college/university preferred or equivalent experience.

**What We Offer**

Importante Empresa is an equal opportunity employer and welcomes diversity in the workplace.

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