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Implementation Services Engineer
hace 2 meses
About the Role
We are seeking a highly skilled Implementation Services Engineer to join our team at Importante empresa. As a key member of our Customer Service & Support organization, you will be responsible for the successful delivery of our solutions to enterprise customers.
Key Responsibilities
- Participate in the full lifecycle of a client implementation, from initial internal hand-off to successful deployment and hand-off to the designated Technical Account Manager.
- Provide guidance for business decisions during the implementation from a technical perspective on issues such as performance, scalability, reliability, and security.
- Work with our Product Management, Product Engineering, and Support team to resolve issues that occur during the implementation.
- Manage the implementation plan, sharing weekly status reports.
- Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects.
- Handle escalations where necessary and manage customer as well as internal resources expectations.
- Facilitate discovery and requirements analysis sessions with customers and the Importante empresa team.
- Develop project plans and estimates in order to deliver on time and within budget.
- Track and report project metrics to ensure project success and mitigate risk.
Requirements
- 3+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience.
- At least 3+ years in a customer-facing role/customer success role.
- Proficiency with Vault in a production environment preferred.
- Ability to provide guidance for Importante empresa product deployment with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
- Proficiency and/or knowledge of existing Importante empresa tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others.
- Expertise in open source and SaaS is a major advantage.
- Experience with implementing software products or solutions to large enterprise companies.
- Excellent presence; strong written and verbal communication skills.
- Upbeat, passionate, and unparalleled customer focus.
- B.S. degree in an engineering or similar program from an accredited college/university preferred or equivalent experience.
What We Offer
Importante empresa is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
About Importante empresa
Importante empresa is driven by our people and our principles, which have been the foundation of everything we do since our founding in 2012. We work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
