Risk Monitoring Specialist
hace 3 semanas
We are seeking a skilled Risk Monitoring Specialist to join our team in Madrid, Spain. As a key member of our Risk team, you will play a crucial role in protecting our customers from financial risk by closely monitoring transactions and identifying potential threats.
Key Responsibilities- Review and investigate suspicious activity alerts to ensure the integrity of our payment systems
- Manage your own case load, taking ownership from start to finish to ensure timely and effective resolution
- Communicate directly with merchants as part of your investigations to quickly understand and mitigate any risk
- Educate and support our merchants to help protect them from fraud risk and identify potential bad actors
- Identify emerging trends and work with the team to innovate our risk-monitoring processes
- Act as an internal referral point for matters relating to fraud and general risk
- Serve as the SME for your area and support the wider team
- Previous experience in a counter-fraud or financial crime role
- Outstanding communication skills, with the ability to build instant customer rapport
- A willingness to embrace change and help drive the team forward
- Strong attention to detail
- Proactivity with the ability to anticipate and resolve issues
- The ability to manage and prioritize your own caseload
- A collaborative attitude, happy to support and develop those around you
- Experience with payments and acquiring in the Spanish market
- Proficiency in English & Spanish, both written and spoken
Dojo is a leading payments company that serves over 140,000 places across the UK. We are committed to building a diverse and inclusive team that reflects the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
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