Risk Management Specialist
hace 1 mes
About the Role
We are seeking a skilled Risk Management Specialist to join our team in Madrid. As a key member of our Risk team, you will play a crucial role in protecting our customers from financial risk by closely monitoring transactions.
With a strong focus on fraud prevention and AML compliance, you will work on alerts generated in our Risk Monitoring queue, using data to spot emerging threats, and utilizing sophisticated monitoring and advanced investigation techniques.
You will work directly with merchants as part of your investigations to help protect and educate genuine customers and identify potential bad actors.
Key Responsibilities
- Review and investigate suspicious activity alerts.
- Manage your own case load, taking ownership from start to finish.
- Communicate directly with merchants as part of your investigations to quickly understand and mitigate any risk.
- Educate and support our merchants to help protect them from fraud risk.
- Identify emerging trends and work with the team to innovate our risk-monitoring processes.
- Act as an internal referral point for matters relating to fraud and general risk.
- Serve as the SME for your area and support the wider team.
Requirements
- Previous experience in a counter-fraud or financial crime role.
- Outstanding communication skills, with the ability to build instant customer rapport.
- A willingness to embrace change and help drive the team forward.
- Strong attention to detail.
- Proactivity with the ability to anticipate and resolve issues.
- The ability to manage and prioritize your own caseload.
- A collaborative attitude, happy to support and develop those around you.
- Experience with payments and acquiring in the Spanish market.
- Proficiency in English & Spanish, both written and spoken.
About Dojo
Dojo is a leading payments company that empowers businesses to thrive in the experience economy. We create tools and tech that turn transactions into meaningful relationships.
We are a dynamic and collaborative team that values innovation, customer obsession, and relentless curiosity. If you share these values and are passionate about risk management, we want to hear from you.
Apply now to join our team and be part of our mission to empower businesses to thrive in the experience economy.
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