Risk Management Specialist

hace 4 semanas


Madrid, Madrid, España dojo A tiempo completo

About the Role

We are seeking a highly skilled Risk Management Specialist to join our team in Madrid. As a key member of our Risk team, you will play a crucial role in protecting our customers from financial risk by closely monitoring transactions.

With a strong focus on the Spanish market, you will work closely with internal stakeholders to best manage and mitigate our risk while enabling Dojo's continued growth and expansion.

Key Responsibilities

  • Review and investigate suspicious activity alerts.
  • Manage your own case load, taking ownership from start to finish.
  • Communicate directly with merchants as part of your investigations to quickly understand and mitigate any risk.
  • Educate and support our merchants to help protect them from fraud risk.
  • Identify emerging trends and work with the team to innovate our risk-monitoring processes.
  • Act as an internal referral point for matters relating to fraud and general risk.
  • Serve as the SME for your area and support the wider team.

Requirements

  • Previous experience in a counter-fraud or financial crime role.
  • Outstanding communication skills, with the ability to build instant customer rapport.
  • A willingness to embrace change and help drive the team forward.
  • Strong attention to detail.
  • Proactivity with the ability to anticipate and resolve issues.
  • The ability to manage and prioritize your own caseload.
  • A collaborative attitude, happy to support and develop those around you.
  • Experience with payments and acquiring in the Spanish market.
  • Proficiency in English & Spanish, both written and spoken.

About Dojo

Dojo is a leading payments company with a strong presence in the UK, Ireland, Spain, and Italy. We empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.

We are a customer-obsessed company that values collaboration, innovation, and customer satisfaction. If you are a curious, relentless, and customer-obsessed individual who is passionate about risk management and customer protection, we would love to hear from you.



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